We want you to be completely satisfied with your experience on Ulavu.com. If you have any issues or concerns, please don't hesitate to contact our customer support team at [support email] to discuss your situation. We are here to help resolve any problems you may encounter.
1. Refund Eligibility
We offer refunds in the following circumstances:
Technical Issues: If you experience technical difficulties that prevent you from using our services and our support team is unable to resolve the issue within a reasonable timeframe.
Unauthorized Purchases: If your account was used without your authorization to make a purchase, please report it to us immediately, and we will investigate the situation.
2. Refund Process
To request a refund, please contact our customer support team at [email protected] within 2 days of the purchase date. To expedite your refund request, please provide the following information:
Once your refund request is received, we will investigate the issue and notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited back to the original payment method.
3. Non-Refundable Items
Please note that certain items or services may not be eligible for refunds, such as premium memberships that have been partially or fully used, virtual gifts, or other in-app purchases. Each case will be evaluated individually.
4. Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after the posting of revised policies means you accept and agree to the changes.